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Virtual Ministry Archive
The city analyzed 152 million payment transactions and 110 million hours of work before landing on the number: DoorDash shorted more than 260,000 delivery workers in New York City between April 2022 and June 2026, sometimes paying below the city's minimum rate, sometimes late, sometimes not at all. The $131.5 million deal Mayor Zohran Mamdani announced at City Hall on September 22 is the largest settlement for food delivery workers in U.S. municipal history. More than $115 million of it goes back to workers as restitution. About $16.7 million goes to the city in fines. No claim form is required. The Department of Consumer and Worker Protection used DoorDash's own records to figure out who is owed what, and workers can expect emails in late October offering a check, direct deposit, or other payment. The city says DoorDash excluded whole categories of time it was supposed to pay for: canceled trips, trips that crossed city limits, and on-call time when a worker was logged in and waiting between deliveries. Restitution is calculated at 200% of the shortfall on top of what was owed, so a worker never paid $1,000 receives $3,000, and a worker paid $1,000 late receives $2,000. More than 27,000 workers will get over $1,000. About 4,000 will get over $5,000, and some will get more than $10,000, though the median payment is around $48. The biggest chunk, more than $83 million, settles a dispute over how to count that on-call time. DoorDash says it did pay for it, just with a different calculation it called "fair, practical and legal," and chose to settle rather than fight for years. The company also admitted the smaller failures outright: "Simply put, we screwed up." It blamed technical bugs, complicated deliveries, and bad banking information from Dashers, and says the missed and late payments hit less than 1% of NYC transactions with a typical miss of about $7.70. It says it has already reserved the money and fixed the issues. Mamdani framed it as City Hall refusing to let a company that made nearly a billion dollars in profit last year shortchange the people who keep the city moving. "This was not a rounding error or an accidental mistake," he said. Going forward, DoorDash has to adopt the city's method for counting on-call time, send pay data to the city every month for three years, and fund a worker-run compliance program
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